Return Policy

Please inspect your merchandise when you receive it. We cannot accept returns on decorated, excluding irregulars, or washed garments under any circumstances.  All Masks, FR Masks, Sanitizers, Face Shields, Gloves and PPE items are non-returnable and all sales are final. 

• All claims for shortages, damages, defects etc. must be made within 72 hours of receipt of merchandise.
• All Face Mask Sales are non-returnable. This includes KN95 Masks, Disposable 3 Ply Masks, Washable Face Masks, FR Face Masks, face coverings.
• Returns must be authorized by The Uniform Supply in advance, by phone or web, and within 14 days of receipt of merchandise.
• No merchandise will be accepted for return after 30 days from the date of receipt of the merchandise.
• Claims for returns for defective merchandise must be made in accordance with the warranties in The Uniform Authorities General Terms & Conditions of Sale.
  Cancelled orders, returns of unwanted merchandise, returns due to customer error, refused or unclaimed COD, or unclaimed pickup orders are subject to a 25% restocking fee based on the quantity and nature of the returned products plus applicable shipping charges. There is a minimum restocking fee of $10 per item.
• The return shipping is not included. The buyer is responsible for paying all return shipping fees.  The return shipping method must have a tracking number to confirm delivery.
• No returns will be accepted without a Return Authorization form or number from The Uniform Supply. Please contact info@theuniformsupply.com for a return authorization and shipping address.
• Returns without original corresponding invoice number(s) will be credited at the lowest published price.
• Merchandise that is not The Uniform Supply’s (meaning sold to you by The Uniform Supply) will be returned to you at your expense or disposed of by The Uniform Supply.
• Discontinued or closeout items are not returnable.
• No returns on grommeted samples.
• All returns must be in original condition and packaging.
• Altered or embellished products are not returnable excluding irregulars.
• Returns on drop shipments coming direct from Mill suppliers are not allowed.
• We cannot accept returns on decorated items. This is why we create a digital proof for your approval before we enter production.
• Defective merchandise must have tape placed over the flaw before returning.
• It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on orders shipped to parties other than the buyer prior to decorating.
• Refunds take 3 to 7 business days to be applied once the return is approved.

Please contact customer service if you have any questions at (917) 968-7092 or email info@theuniformsupply.com